What to do when UBL certificates are missing from the archive file?

When you’re downloading the Third Party Usage-Based Licensing (UBL) certificates from the Customer Portal you may find there isn’t a file for your new product.

For example if you just purchased Nuke UBL but the archive file is missing a Nuke.pfx file when you download the file:

If this happens please reach out to the support team at awsthinkbox.com/support and we’ll correct the issue with your account. If it’s an urgent issue, please use the phone number listed on that page.