If you're running into issue getting Deadline installed be sure you're following either the Quick Install guides or the Advanced Install guides. The primary difference is the Advanced Install guides have steps to install the Client applications and Repository headless-ly or silently. In other words, from automation scripts.
When you're creating your support ticket it can be helpful to include the installer log. Depending on the issue it might not get created, but if it's there it might be helpful!
Our installer creates an installation log in the system’s temporary directory. On Linux and Mac OS X, this typically means the /tmp
directory. On Windows, the log will be created in the user’s local temp directory, usually C:\Documents and Settings\%USERNAME%\Local Settings\Temp
. The default name of the generated log file is bitrock_installer.log, but if the file already exists from a previous installation, the installer will try to create an unique filename trying bitrock_installer_[pid].log and bitrock_installer_[pid]_[uid].log where [pid] is the PID of the process and [uid] is an unique identifier. On Linux, if the /tmp
directory is not writable, it will attempt to use /var/tmp
, /usr/tmp
and ~/tmp
instead.
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